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What is jira service desk. Your customer and other participants use the portal or email to discuss the request with your service desk agent who works in jira service desk. A service desk agent sees the request in their jira service desk queue and looks into the issue. Employees and customers can submit help requests to your support team through a customer portal via email or through an embedded widget on your site. Answers support and inspiration.
Jira service desk is a help desk request tracker brought to you by atlassian with jira service desk you can easily receive track manage and resolve requests from your team s customers. Feature suggestions and bug reports. Support agents can then work on these requests tracked as issues in a queue. Usage and admin help.
Customers can send requests by email a customizable help center and an embeddable widget. Jira service desk is software built for both internal and external support. Our affordable and transparent pricing lets you get started quickly and deliver value fast.
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